PLEASE NOTE: We offer INVOICING with up to 30 days payment terms to Council / State Schools / Universities, NHS & Other Government Organisations. You can email the Purchase Order to [email protected] or call 01673866315.
UK only – Instant Credit & Discount Available for Schools, Colleges, Universities, NHS, MOD, Councils, Police & Govt. Offices. Purchase Orders Accepted.
1.Can you tell me more about your delivery charges?
Delivery to trade customers within UK Mainland (excluding Highlands & Islands) is charged at £59 flat, for orders under £1000. Additional charges will apply for certain parts of Highlands & Islands. We’ll confirm charges prior to processing your order. For all other destinations delivery cost will be advised at the time of ordering. Free delivery is offered for orders over £1000.
Delivery to UK Mainland excluding some parts of Scotland is Free for orders over £1000. If your order total is under £1000 there will be a £60 charge to cover our costs. For all other destinations delivery cost will be advised at the time of ordering.
2.Where will you deliver to?
We deliver to customers in mainland UK and worldwide.
We will make all deliveries to a ground floor, first covered location or loading bay.
NOTE: If there are any delivery vehicle parking restrictions or delivery vehicle size (i.e Van, 7.5 ton lorry, articulated lorry), please inform us at the time of ordering. Failure to do so will result in ADDITIONAL CHARGES and delayed delivery.
Please note: We can only delivery to ground floor locations.
We deliver to customers in mainland UK and worldwide.
We will make all deliveries to a ground floor, covered location or loading bay. Please be aware that where product assembly is included, the assembly team may not be traveling with the order and may follow after delivery has been made. We will confirm these details to you at the time of placing the order, so that you are fully aware.
Please be aware that additional charges may be incurred should deliveries be made to locations other than a ground floor covered location; but don’t worry, this will again be advised at the time of placing the order.
3.What if we are overcharged in error?
Incorrect charging is a rare occurrence. However, we appreciate that no system is infallible and errors can occur. As such, we have put in place a system whereby all orders are manually checked by our Customer Service Team before being processed. This means that you can be assured that any error in the total cost of your order will be rectified.
If however, you spot an error that we haven’t, we promise to always review the matter quickly and gladly refund any monies due, via the original method of payment.
Incorrect charging is a rare occurrence. However, we appreciate that no system is infallible and errors can occur. As such, we have put in place a system whereby all customer orders are manually checked by our Customer Service Team before being placed. This means that you can be assured that any error in the total cost of your order will be credited.
If however, you spot an error that we haven’t, we promise to always review the matter quickly and gladly refund any monies due, via the original method of payment.
4.What about if we want to place an order with more than one delivery address?
Don’t worry! Contact our customer service team or this can be done online at the time of ordering.
Please note that multiple delivery points requested within a single order will incur their own separate delivery charges.
Don’t worry! Contact our customer service team or this can be done online at the time of ordering.
Please note that multiple delivery points requested within a single order will incur their own separate delivery charges.
5.How long will the delivery take?
The length of your delivery time will vary depending on the product(s) you order. Once your order has been placed we will acknowledge your order within 24 hours. Delivery lead times are as mentioned under product description. We will inform you asap if lead times are likely to be longer. As a rough guide, stock items are delivered in approximately 2 weeks and non-stock items are delivered in approximately 4 to 6 weeks. Should the timing change for unexpected reasons, we will notify you of any changes ASAP.
The length of your delivery time will vary depending on what you order. However, once your order has been placed we will acknowledge your order within 24 hours and advise delivery lead time. Stock items are delivery in approximately 2 to 3 weeks and non-stock items are delivered in approximately 4 to 6 weeks. Should the timing change for unexpected reasons, we will notify you of any changes ASAP. NOTE: Orders placed in months end June / July / August / September / October can take considerably longer. However, we will advise you prior to processing your order ).
6.Are the items flat packed or ready assembled?
Most of our school furniture for students will be supplied fully assembled. Certain height adjustable tables, stools and chairs will require assembly.
That will depend on what you order: some of our items are supplied in a flat pack and will require some light assembly.
7.What if our order is faulty or damaged?
Don’t worry! If your goods arrived damaged or faulty, we will replace them ASAP. To help us, please email our customer service team with 24 hours with photographs showing the product damage and any packaging damage.
Don’t worry! If your goods arrived damaged or faulty, we will relpace them ASAP. To help us, please contact our customer service team asap and provide photographs for our records.
8.Do you supply samples of goods?
Absolutely – we can provide samples but these are chargeable.
Absolutely – we can provide samples but these are chargeable.
9.How can we place an order?
Ordering process is simple and very easy. You can order via our secure website and payment system. Alternatively, you can place your order by calling 01673 866 315 or emailing [email protected].
Note: We offer INVOICING with up to 30 days (after delivery) payment terms to Councils / State Schools / Universities, NHS & Other Government Organisations.
We’ve aimed to make the process of placing an order as easy as possible, by giving you the flexibility of ordering online and making a payment via our safe and secure payment system. Alternatively, you can also place order over the phone by calling 01673 866 315. Note: We offer up to 30 days payment terms to Council / State Schools / Universities, NHS & Other Government Organisations. You can email your Purchase Order to [email protected] or fax 01673866562.
10.What if we can’t find what I’m looking for?
Contact our Customer Services team using our Contact Us form or please call us on 01673 866 315 or emailing [email protected] to discuss your requirements.
Contact our Customer Services team using our contact us form or please call us on 01673 866315 to discuss your requirements.
11.How can we pay for our order?
We have a selection of payment methods to choose from, including: Debit / Credit Cards, Bank Transfers or Cheque.
We have a selection of payment methods to choose from, including: Visa, Visa Debit, Visa Electron, Mastercard and Maestro. You can also pay by bank transfer or request a proforma. We offer up to 30 days payment terms to State Schools / Universities, NHS & Other Government Organisations (Note: We will require an official Purchase Order).
12.Can I place an order if I am a private individual (ie: not a day care, nursery, school, college, university or business)?
– As we primarily sell to educational institutions, businesses & other organisations, we show prices ex-VAT. Delivery & VAT will be calculated and added to the total of your basket at the checkout when you come to pay for your goods.
– Products featured within our website are designed for commercial & educational use and are built to British standards.
– Delivery to certain home address is not possible due to access for articulated trucks and 7.5 ton lorries.
– Please be aware of our Returns & Refund Policy. This will differ from retail websites https://www.education-furniture.com/refund-policy/
As we primarily sell to businesses and educational establishments, we show our prices ex-VAT. Therefore, the delivery & VAT charges will be calculated and added to the total of your basket at the checkout, when you come to pay for your goods. Home delivery charges are £120.00 for orders under £250.00
13.What if we are not available when you want to deliver?
Deliveries to business address are normally during working hours 8 am to 5 pm. If you are not likely to be in during these hours, kindly inform us at the time of ordering.
We will work closely with you to agree a convenient day for delivery. However, please note that our deliveries are sent through a carrier/courier network or by parcelforce – and a signature will be required for each delivery. In order to ensure that you receive your order in good condition, we require a signature on delivery and are unable to leave goods unless a signature has been obtained.
