Read our FAQ
PLEASE NOTE: We offer INVOICING with up to 30 days payment terms to Council / State Schools / Universities, NHS & Other Government Organisations. You can email your Purchase Order to firstname.lastname@example.org or call 01673866315 or fax 01673866562.
UK only - Instant Credit & Discount Available for Schools, Colleges, Universities, NHS, MOD, Councils, Police & Govt. Offices. Purchase Orders Accepted.
Delivery to UK Mainland excluding some parts of Scotland is Free for orders over £1000. If your order total is under £1000 there will be a £60 charge to cover our costs. For all other destinations delivery cost will be advised at the time of ordering.
We deliver to customers in mainland UK and worldwide.
We will make all deliveries to a ground floor, covered location or loading bay. Please be aware that where product assembly is included, the assembly team may not be traveling with the order and may follow after delivery has been made. We will confirm these details to you at the time of placing the order, so that you are fully aware.
Please be aware that additional charges may be incurred should deliveries be made to locations other than a ground floor covered location; but don't worry, this will again be advised at the time of placing the order.
Incorrect charging is a rare occurrence. However, we appreciate that no system is infallible and errors can occur. As such, we have put in place a system whereby all customer orders are manually checked by our Customer Service Team before being placed. This means that you can be assured that any error in the total cost of your order will be credited.
If however, you spot an error that we haven't, we promise to always review the matter quickly and gladly refund any monies due, via the original method of payment.
Don't worry! Contact our customer service team or this can be done online at the time of ordering.
Please note that multiple delivery points requested within a single order will incur their own separate delivery charges.
The length of your delivery time will vary depending on what you order. However, once your order has been placed we will acknowledge your order within 24 hours and advise delivery lead time. Stock items are delivery in approximately 2 to 3 weeks and non-stock items are delivered in approximately 4 to 6 weeks. Should the timing change for unexpected reasons, we will notify you of any changes ASAP. NOTE: Orders placed in months end June / July / August / September / October can take considerably longer. However, we will advise you prior to processing your order ).
That will depend on what you order: some of our items are supplied in a flat pack and will require some light assembly.
Don't worry! If your goods arrived damaged or faulty, we will relpace them ASAP. To help us, please contact our customer service team asap and provide photographs for our records.
Absolutely - we can provide samples but these are chargeable.
We've aimed to make the process of placing an order as easy as possible, by giving you the flexibility of ordering online and making a payment via our safe and secure payment system. Alternatively, you can also place order over the phone by calling 01673 866 315. Note: We offer up to 30 days payment terms to Council / State Schools / Universities, NHS & Other Government Organisations. You can email your Purchase Order to email@example.com or fax 01673866562.
Contact our Customer Services team using our contact us form or please call us on 01673 866315 to discuss your requirements.
We have a selection of payment methods to choose from, including: Visa, Visa Debit, Visa Electron, Mastercard and Maestro. You can also pay by bank transfer or request a proforma. We offer up to 30 days payment terms to State Schools / Universities, NHS & Other Government Organisations (Note: We will require an official Purchase Order).
As we primarily sell to businesses and educational establishments, we show our prices ex-VAT. Therefore, the delivery & VAT charges will be calculated and added to the total of your basket at the checkout, when you come to pay for your goods. Home delivery charges are £120.00 for orders under £250.00
We will work closely with you to agree a convenient day for delivery. However, please note that our deliveries are sent through a carrier/courier network or by parcelforce - and a signature will be required for each delivery. In order to ensure that you receive your order in good condition, we require a signature on delivery and are unable to leave goods unless a signature has been obtained.